At Corona Cigar Co. we strive to carry only the best cigars for your money. We stand behind every line of cigars that we carry. If for any reason you need to return your cigars for a credit within 30 days of purchase, you may do so. Here are our guidelines:
Return Policy Guidelines
- Boxes or Bundles of 25 Cigars: Full credit if no more than 4 cigars have been smoked.
- Boxes or Bundles of 20 Cigars: Full credit if no more than 3 cigars have been smoked.
- Boxes or Bundles of 10 or 15 Cigars: Full credit if no more than 2 cigars have been smoked.
- Cigars must be returned in sellable condition; no cut or partially smoked cigars.
- All promotional items must be returned in their original box along with cigars or you will be charged the current selling price of those item.
- *Above does not apply to free cigars, promotional items, or cigar samplers.
- Please inspect all cigars immediately and report any defects, broken wrappers, mold, or humidity issues within 3 days of receiving your order.
- Any burning or draw issues should be reported within 30 days of the order delivery date.
How To Make A Return
- Call 1-888-702-4427 and ask for Customer Service between Monday and Friday 9:00 AM to 5:00 PM EST to let us know to expect your return.
- Specify if you’ll be wanting a credit or replacement.
- Be sure when packaging your return to pack the cigars well. If cigars come back damaged due to less than adequate packaging no credit will be issued.
- Send cigars back via USPS Priority Mail or UPS Ground to this address: Corona Cigar Co., 6450 Kingspointe Pkwy Suite 8, Orlando FL, 32819 - Attn: Customer Service